Privacy Policy
Last updated: 19 August 2026
Strictly Floors respects your privacy and is committed to protecting your personal information.
This privacy policy explains what information we collect, how we use it, who we may share it with, how long we keep it, and your rights under UK data protection law.
Who we are
Strictly Floors is a UK flooring business providing home flooring consultations, supply and fitting services.
You can contact us at:
Strictly Floors
Email: sales@strictlyfloors.co.uk
Telephone: 07961 04 02 01
Website: strictlyfloors.co.uk
Information we collect
Depending on how you contact us or use our services, we may collect:
- Your name
- Telephone number
- Email address
- Postcode and address
- Flooring type you are interested in
- Areas or rooms requiring flooring
- Your preferred fitting timescale
- Measurements, quotations and fitting information
- Details you provide through our website enquiry forms
- Information submitted through Facebook or Instagram lead forms
- Messages, emails or other communications with us
- Customer, quotation, invoice and job records
- Information about how you found Strictly Floors
We only collect information that is relevant to handling your enquiry or providing our services.
How we use your information
We may use your personal information to:
- Respond to enquiries
- Arrange home visits and measurements
- Provide flooring recommendations
- Prepare quotations
- Arrange supply and fitting
- Manage customer jobs and appointments
- Contact you about an existing enquiry or quotation
- Process payments and maintain business records
- Deal with customer service queries
- Improve our services and enquiry process
- Meet legal, tax and accounting obligations
Our lawful basis for using your information
We only use personal information where we have a lawful basis to do so.
For enquiries, quotations, home visits and flooring services, we generally rely on contract or steps taken at your request before entering into a contract.
We may also rely on legitimate interests where it is necessary to operate and manage Strictly Floors effectively, including following up genuine customer enquiries, maintaining customer records and improving our services.
Where we rely on legitimate interests, we consider your rights and interests and only use information where we believe the use is reasonable and proportionate. The ICO requires businesses relying on legitimate interests to explain what those interests are.
Where consent is required for a particular activity, we will ask for it separately.
Marketing
Submitting an enquiry or requesting a quotation does not automatically sign you up to general marketing.
If we send direct marketing communications, we will only do so where permitted by law and where an appropriate lawful basis applies. You can object to direct marketing at any time. The ICO confirms that individuals have an absolute right to object to the use of their information for direct marketing.
Facebook and Instagram enquiries
If you submit an enquiry through Facebook or Instagram, the information you provide may be transferred to Strictly Floors so that we can respond to your enquiry.
We may use third-party automation and customer-management services to securely transfer and organise your enquiry information.
Your information is used for the same purposes described in this privacy policy.
Who we may share information with
Where necessary, we may share limited personal information with trusted third parties involved in providing our services, for example:
- Flooring suppliers
- Fitters and contractors
- Delivery companies
- Payment providers
- Website and hosting providers
- Customer relationship management systems
- Advertising and lead-generation platforms
- Automation providers
- Accountants or professional advisers
- Government, regulatory or law-enforcement bodies where required by law
We do not sell your personal information.
The ICO requires privacy notices to explain the recipients or categories of recipients of personal information where applicable.
International data transfers
Some technology providers we use may process information outside the United Kingdom.
Where this happens, we take reasonable steps to ensure appropriate safeguards are in place in accordance with UK data protection law.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose it was collected.
Enquiry information that does not lead to a customer relationship will generally be kept only for a reasonable follow-up period.
Customer, quotation, invoice and transaction records may be kept for longer where necessary for legal, tax, accounting, warranty or dispute purposes.
We periodically review information we hold and delete or anonymise information that is no longer required.
How we protect your information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Access to customer information is limited to people and services that require it for legitimate business purposes.
Your data protection rights
Depending on the circumstances, you may have the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Ask us to restrict how we use your information
- Object to certain uses of your information
- Request that certain information is transferred to another organisation
- Withdraw consent where we rely on consent
These rights are subject to the conditions and exemptions in UK data protection law.
To exercise any of these rights, contact:
Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator. The ICO specifically says UK organisations should tell people about their right to complain to the regulator.
Changes to this privacy policy
We may update this privacy policy from time to time.
Any updated version will be published on this page and the “Last updated” date will be changed accordingly.